Covid 19Hotel and cleaning polices

Our preparations to welcome you back to Ascot House began from the moment we closed our doors, and we've been working to reimagine everything that we offer, making certain that it can be offered to you with good service, but most importantly, safely.

We are delighted to be able to tell you that we are ready. We still will not rest though, as we are closely monitoring the COVID 19 situation and any developments in the Government's guidance. Remaining COVID 19 secure.

We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage COVID 19 health crisis and ensure that the Ascot House continues to provide a welcome retreat, where our guests can feel comfortable and safe.

Coronavirus is a respiratory disease that can invade a host via the respiratory route or via hand to eye/mouth/nose contact. People who appear healthy may be carrying and shedding the virus, this means we need to assume that anyone could be carrying the virus.

If in the unfortunate event, you or your household experience COVID 19 symptoms such as a high temperature, a new continuous cough, or a change to your sense of smell and taste, we must ask that you follow the Government advice, remain at home and contact us regarding your stay.

We further ask that any guest who has arrived in the UK from Overseas within the 14 days prior to their arrival at our hotel contact us in advance of traveling to the hotel, to discuss their reservation.

Hotel guests will have their temperature taken upon arrival, by using a contactless laser thermometer. Unfortunately, if your temperature is above 38oC, we will not be able to welcome you into the hotel.

We will ask that all guests observe social distancing requirements at all times.

Guests are advised to wash their hands upon returning to their bedroom, If at any time you require additional amenities, please ask.

We will not offer any handling of your luggage or belongings.

We have completed a complete review of our Food Safety Management Systems during closure to ensure that they fully incorporate the required COVID 19 prevention controls.

Unnecessary soft furnishings have been removed, and anything that remains will be included in our enhanced cleaning and disinfection programme.

We have designed a comprehensive enhanced cleaning and disinfection procedure and guide which covers all areas of our hotel.

We've given thought to every step of your journey from arrival and check-in, to housekeeping to ensure that even whilst keeping their distance, we can look after you with our usual warm hospitality.

We have taken care and time to ensure that your bedroom has been meticulously cleaned and fully disinfected, following a detailed disinfection procedure and ensuring extra attention to high touch areas, such as TV remotes, taps, doors, and hospitality trays.

We have removed all non-essential items and reading materials from your bedroom.

Guest should not invite visitors into their room.

To minimise contact we are sorry, but we will not service your room during your stay.

Due to COVID 19 our cancellation policy has changed. If you cancel your booking in advance which is COVID related no charges will be made.

Contact-free check out

Customer's are asked to use the hand sanitiser positioned in key locations.

Ascot House will be adopting various (essential) practices in line with Government guidelines.

We are looking forward to welcoming you soon.